Careers at Imtra

Our company is a significant operator in various markets, with an excellent reputation for quality products, outstanding sales support, and unmatched customer service. We have a strong company culture where “fit” is critical in all hires. Imtra’s strength begins with its people – they are a dedicated group with the knowledge to provide solutions for our customers. Having great people who understand customer needs and possess a passion for providing top-notch service has always been key to IMTRA’s success. We look for self-starters with strong work ethics, a positive attitude, and the understanding of how to have fun while working hard. Integrity, honesty, and an inherent sense of accountability are expected traits. The successful candidate will be assertive and energetic, must possess a sense of urgency and demonstrate a high level of professionalism when completing assigned tasks.

Customer Service Rep

Department: Customer Service

Responsibilities: Assist customers with orders, returns and trouble shooting. Provide after-sale technical support and customer account management.

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Service Technician

Department: Service

Responsibilities: The service technician is an individual role responsible for running and maintaining the service shop, with input and cooperation from other members of the service team, product managers and engineering. The service technician evaluates, troubleshoots, and repairs products.

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Customer Service Manager

Department: Customer Service

Responsibilities: Imtra is seeking a dynamic and experienced Customer Service Manager (CSM) to lead our Customer Service team and support our expanding business in the Marine industry in New Bedford, MA. Reporting directly to the Vice President of Operations and in close collaboration with senior leadership and department heads, the CSM will be pivotal in shaping and executing a customer experience strategy that drives satisfaction, efficiency, and profitability.

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COMPENSATION & BENEFITS

Competitive Annual Salary
100% Employee Owned through an Employee Stock Ownership Plan
Generous Bonus and Profit Sharing Program
Expanded Vacation and Paid Holiday Schedule
Blue Cross Blue Shield Health Care - Single, 1+1 or Full Family coverage (90% paid by company)
Blue Cross Blue Shield Dental (50% paid by company)
Company sponsored HRA, FSA and DCA Programs
401k Retirement Plan with company match
Life, AD&D, Short-Term and Long-Term Disability Insurance

HOW TO APPLY

All interested candidates should submit their resume and references to [email protected]

ABOUT IMTRA

IMTRA, a 100% employee-owned company based in New Bedford, Massachusetts, is an importer and manufacturer of high-quality marine products, advanced LED solutions and integrated marine systems, as well as a key supplier to the OEM and aftermarket. With more than 70 years in the commercial, industrial and marine markets, IMTRA has sales and support teams in 12 regions throughout North America. The company’s extensive product knowledge is available to its customers through a renowned full-service department, a professional customer service group and an online Learning Center. Product categories include Lighting, Thrusters, Stabilizers, Anchoring Systems, Wipers, Seating, Controls, Doors, Hatches and other specialty products. In addition to their own proprietary products, IMTRA represents well-known international brands that include Sleipner (Side-Power), Norsap, Vimar, Lumishore, BCM Lighting, Lofrans, Muir, Exalto, Zipwake, Roca, Lilaas, DHR, Libra, Victron, KPM-Marine and many more.